Return Policy

KleerAqua branded “residential” items may be returned if new, unused, and unopened in original packaging within 30 days of delivery for a refund less shipping and a 20% restocking fee. Return shipping costs are the responsibility of the customer unless the item received is deemed incorrect or defective. A Return Authorization number must be obtained from KleerAqua before returning any items for any reason. Please follow the return instructions carefully before returning any item to ensure timely refund.

If exchanging items, the return item(s) must be received before replacement item(s) are sent. A Return Authorization number must be obtained from KleerAqua before returning items for any reason. Shipping charges for exchanged or replaced items will be the responsibility of the customer.

Refunds are processed within 14 business days of returned item delivery to KleerAqua. It may take 7-10 business days for bank processing before funds are received.

Return Instructions

NO LONGER NEED ITEM – If you ordered the wrong item or no longer need an item you ordered, you may return or exchange the item if it is new, unused, and unopened in original packaging within 30 days of delivery for a refund less shipping or store credit (at the discretion of KleerAqua). Return shipping costs are the responsibility of the customer. To initiate a return or exchange follow the instructions below:

  1. Please contact KleerAqua at ecare@kleeraqua.com to initiate a return.
  2. You will receive email notifications, detailed return instructions, and status updates.

RECEIVED WRONG ITEM or PROBLEM WITH ITEM – If you received the wrong item or there is a problem or damage with your item, please contact KleerAqua Customer Service within 10 days of delivery at ecare@kleeraqua.com to obtain return authorization and return instructions.

RETURN ADDRESS – Send all returning items properly packaged to:

KleerAqua
Returns RA#
23610 N 20th Dr, STE 6
Phoenix, AZ 85085

QUESTIONS

E-mail: ecare@kleeraqua.com
Phone: (833) 980-1355

Cancellation Policy

To cancel an order that has not yet shipped, please call the customer service department at (833) 980-1355.  Once an order has been shipped, it cannot be cancelled, and you will have to process a return.